E-service platform for the Kalisko-Ostrowska Agglomeration residents (public services in one place)



The efficiency of public services operations for residents, according to their needs, through an e-platform which covers different fields in terms of public services.


The Kalisko-Ostrowska Agglomeration has taken significant steps towards the development of a smart functional area by implementing a Geographic Information System (GIS) and a Regional Integrated Spatial Information Infrastructure platform. This project was co-financed by the European Union from the European Regional Development Fund under the Wielkopolska Regional Operational Program for 2014-2020, Priority Axis 2: Information Society. This solution is a valuable initiative that benefits the local community, improves the quality of public services, and contributes to the regional development objectives of the Kalisko-Ostrowska Agglomeration and the European Union.

The impact of this project on the community is substantial, as it provides an access point for the distribution of integrated data and spatial e-services to both the local public administration and the local community. The implementation of the GIS technology enables better management and use of spatial information, leading to improved decision-making, planning, and development. As such, the platform consists of three basic parts:

  • information page – a guide to data and services of the RIISIP AKO system, available at – https://akoportal.pl
  • a map page – presenting and sharing official data and information (but not only) in spatial form – for ease of use, these data were organised and presented in the form of thematic blocks called map profiles – https://mapa.akoportal.pl
  • pages with data registers – with both spatial reference (the possibility of presentation on a map) and non-spatial (presented only in tabular form) available at – https://dane.akoportal.pl

There are 21 local government units within the Kalisko-Ostrowska Agglomeration that benefit from the GIS technology. The number of residents who benefit from access to integrated data and spatial e-services through the platform is 385,437. The project resulted in cost and time savings for local government units and the community due to improved decision-making and planning, and the increased efficiency of public services. The tool increased the level of spatial information available to the local and regional authorities, as well as a wide range of other stakeholders, such as investors, in taking evidence-based strategic decisions.

Other best practices

  • Jiu Valley & Jiu Conurbation

  • Cluj-Napoca Metropolitan Area

  • Brno Metropolitan Area